Return & Refund Policy
Returns, Refunds & Warranty — We’ve Got You Covered
60-Day Free Returns & Exchanges
We want you to love what you ordered. If something isn’t quite right, you have 60 days after receiving your item to request a return or exchange — completely free of charge.
To be eligible, your item must be unused, in its original packaging, and in the same condition you received it. Just email us at support@arunastudio.store, and we’ll guide you through the process with care.
Once your return is approved, we’ll send a prepaid shipping label and simple return instructions. Please note: items sent back without prior contact can’t be accepted.
---
1-Year Warranty
Every product at Aruna Studio is made to last. That’s why we offer a 1-year warranty covering manufacturing defects and functional issues.
If your item develops a fault within a year of purchase, reach out to us at support@arunastudio.store with your order number and a brief description of the issue (photos help, too).
We’ll repair, replace, or refund — whichever makes the most sense for your situation.
This warranty doesn’t cover damage from regular wear and tear, accidents, or misuse, but we’ll always do our best to support you fairly.
---
Damages & Issues
If your order arrives damaged, defective, or incorrect, please let us know as soon as possible. We’ll take care of it quickly and kindly.
---
What Can’t Be Returned
Some items can’t be returned for safety or hygiene reasons, such as:
Perishable goods (like food, flowers, or plants)
Custom or personalized products
Personal care or beauty items
Hazardous materials or flammable liquids/gases
Sale items or gift cards
If you’re unsure, reach out — we’ll help clarify before you send anything back.
---
Refunds
Once your return is received and inspected, we’ll confirm by email whether it’s approved. Approved refunds are processed automatically to your original payment method within 10 business days.
If more than 15 business days have passed since your refund approval, please contact us at support@arunastudio.store.
---
Force Majeure
Events beyond anyone’s control — like natural disasters, customs delays, or global disruptions — can occasionally affect delivery. While these are outside our control, we promise transparent updates and full support.
---
European Union Customers
If your order ships to the EU, you have a 14-day right of withdrawal, allowing you to cancel or return your purchase for any reason within 14 days of receipt. The item must be in original condition and packaging.
---
We’re Here for You
Every order is personal to us. If something goes wrong — or even just feels off — write to us at support@arunastudio.store. We’ll listen, and we’ll make it right.